Archives: FAQs

I’m having trouble logging back into my account. How do I log back in?

Be very careful to make note of what email and what password you used when you completed the purchase order form. We live in a day when the number of accounts, usernames and passwords is overwhelming. If you can’t log back into your account the odds of your password and/or email not matching or being incorrect is most likely the issue. Just reset the password. It’s the quickest and easiest thing to do. See the FAQ How do I reset my password? There are detail instructions for troubleshooting logging in.

What are common error’s when inputting CC information on the purchase order?

The section on the purchase order that ask for the MM/YY   CVC   ZIP CODE is the section that is the easiest to add numbers or enter incorrectly therefore not being allowed to finish. If my cc expiration is May 20 2025, then I would first place my cursor on MM/YY and enter 05/25 for May 2025. If you type in 5 instead of 05 and/or type in 2025 instead of 25 the numbers will push into the CVC section and push into the zip code section and it will be an error. This field is very specific and very exact. There is no wiggle room. The CVC is the 3 digit # on the back of your cc. The key here is to take your time, place your cursor on top of each field and be careful to input your information exactly correct.

How do I reset my password?

Its very common for people to forget their password.The system allows you to reset your password by clicking on “forgot my password”. It will then send you an email with a “RESET PASSWORD” button. IMPORTANT: Depending on your personal settings on your email account, it is common for emails to go to spam, junk mail, updates, promotions, etc. If you do not see the reset email in your primary email, check your other folders. Once you have clicked on the “RESET PASSWORD” button, you will be able to input your email address and create a new password.

Tip: You must put in your new password and then you must confirm your password a second time. If you make a mistake on confirming your password and it shows a miss match error more than once, you CANNOT keep trying to input the password over and over. You will need to go through the “forgot my password” process again. So better to take your time and make sure that your password confirmation matches your first password otherwise, you will need to re-do the entire process. PLEASE make note of your email and your password as you will always be logging into that same account even when time lapses in between membership renewal.

 

Do you have an UNLIMITED Annual Membership Subscription renewal process?

We do not automatically renew your annual membership subscription. Your UNLIMITED annual membership subscription of only $99.99 will expire 12 months from the date of purchase. After your subscription expires, you will still have access to your account and certificates via your email and password but not to the CE courses. All future purchases need to go through your “original account”.

What is the cost?

We intentionally decided to charge an affordable one time yearly UNLIMITED membership fee of only $99.99. You have unlimited access to all CE courses for 12 months from the date of purchase.

How do I receive my Certificates of Completion?

When you complete the CE course with a passing score of 70%, your Certificate of Completion will automatically appear for you to view and print. You can also access your certificate on your “my account” dashboard at any time to print. Certificates are retained for a minimum of 4 years from the date you received your Certificate of Completion.