FAQ Category: FAQs

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Its very common for people to forget their password.The system allows you to reset your password by clicking on “forgot my password”. It will then send you an email with a “RESET PASSWORD” button. IMPORTANT: Depending on your personal settings on your email account, it is common for emails to go to spam, junk mail, updates, promotions, etc. If you do not see the reset email in your primary email, check your other folders. Once you have clicked on the “RESET PASSWORD” button, you will be able to input your email address and create a new password.

Tip: You must put in your new password and then you must confirm your password a second time. If you make a mistake on confirming your password and it shows a miss match error more than once, you CANNOT keep trying to input the password over and over. You will need to go through the “forgot my password” process again. So better to take your time and make sure that your password confirmation matches your first password otherwise, you will need to re-do the entire process. PLEASE make note of your email and your password as you will always be logging into that same account even when time lapses in between membership renewal.

 

As many times as you need until you receive a passing score of 70% in order to receive your certificate.

We do not provide refunds or prorate the annual membership subscription. Please be sure that our service is appropriate for your Licensure prior to purchasing your UNLIMITED Annual Membership Subscription.

We do not automatically renew your annual membership subscription. Your UNLIMITED annual membership subscription of only $99.99 will expire 12 months from the date of purchase. After your subscription expires, you will still have access to your account and certificates via your email and password but not to the CE courses. All future purchases need to go through your “original account”.

We currently accept Master Card, Visa, Discover and American Express. Credit card information is submitted through Paypal (PayPal Privacy Policy) . We do not hold credit card information.We do not accept PayPal or checks at this time.

We intentionally decided to charge an affordable one time yearly UNLIMITED membership fee of only $99.99. You have unlimited access to all CE courses for 12 months from the date of purchase.

When you complete the CE course with a passing score of 70%, your Certificate of Completion will automatically appear for you to view and print. You can also access your certificate on your “my account” dashboard at any time to print. Certificates are retained for a minimum of 4 years from the date you received your Certificate of Completion.

Please contact the Nursing Home Administrator Program (NHAP) in your state for confirmation of what CE credit hours they accept for your licensure. Go to https://www.nabweb.org/state-licensure-requirements  for your state NHAP contact information.

Licensed Nursing Home Administrators are required to complete a certain number of continuing education credit hours in order to keep their licensure current. Each state NHAP dictate how many CE credit hours a LNHA must complete in order to keep their licensure current.